Privacy Policy

Last Updated: July 27, 2021

Effective: July 27, 2021

This policy represents our commitment to your privacy and the respectful use of your data.

While we’ve tried to make this policy easy to follow and read, we understand that you may still have questions. If you do, you can contact us at support@ferc.xbrl.works.

What This Policy Covers

This privacy policy applies to the websites, and mobile applications (each, a “Service”) owned or operated by Novaworks, LLC (“we”, “Novaworks”). It also describes your choices regarding use, access and correction of your personal information.

We offer document preparation and regulatory compliance filing Services to businesses and individuals. Depending on the Service you use, we may collect different information about you, and additional privacy terms, notices, and/or disclosures may apply to your use of the Services. This policy does not cover data collected by or through third-party websites or services.

BY USING NOVAWORKS SERVICES OR VISITING OUR WEBSITE(S), YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT USE NOVAWORKS SERVICES OR VISIT NOVAWORKS WEBSITES, INCLUDING XBRLWORKS.

Our Data Collection Practices

Information We Collect

In order to provide the Services, we collect personal information directly from our users, from our customers as part of providing our Services, and from visitors to our Services.

Collection Directly From Our Users

We collect information about users who create accounts with us:

Creating an account. If you create an account, we ask you to provide some basic registration information such as your name and email address. If you’re registering on behalf of a company, we may also ask you to provide some details about that company as well.
Making a purchase. If you choose to make a purchase from us, we ask you to provide billing details such as credit card information.
Contacting us. If you contact our customer service team, we will collect your contact information, such as phone number or email address, as well as the contents of your communication. We may also ask for additional information to help us better assist you, such as technical information about your browser or information about your account with us.
Using our Services. If you use our Services, we will collect financial information and related data you provide for the completion of any FERC regulatory form, as well as information related to tasks, including comments and messages to other users.

Collection When You Visit Our Website

Novaworks makes use of tools such as cookies to collect various types of information about your activity and computer while you use the website of a Service. For more information about our use of cookies, please review our Cookie Policy.

If you visit our website, we will collect technical information from your browser, whether you have an account with us or not. This includes log data, which is automatically generated by your browser every time you request a webpage, and includes your IP address, browser User Agent, Referer, and the requested webpage. We may also make use of trusted third-party analytics tools such as Google Analytics. These third parties may collect information about your activity on our Services in order to help us to better understand how users interact with our Services. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.
We use content and preference cookies (both temporary and persistent) and similar technologies, and our partners may, too. These technologies are used to analyze user trends, to administer our website, to understand users’ activity on our website, and to gather information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. To manage Flash cookies, please click here.

How We Use the Information We Collect From You

Your information is used to provide and improve the Services. That includes:

Operating, evaluating, maintaining, improving, and developing the Services, including remembering your preferences and customizing the Services to user needs;
Creating regulatory filings in XBRL format using the data you’ve provided;
Conducting in-house research and development to help improve and further develop the Services;
Preventing, managing, and investigating fraud or abuse;
Marketing products or services offered by us to you; and
Communicating with you about your use of the Services.

When We Share Your Information

In limited circumstances, we share the information we collect from you.

With your consent. We may share your information when you give us permission.
Business transfers. In the event that we are involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your personal information may be sold or transferred as part of that transaction. However, the new entity will be bound by this privacy policy after the sale or transfer.
For legal process and emergency situations. We may be required to disclose or preserve for future disclosure your personal information if we believe, after due consideration, that doing so is reasonably necessary to protect Novaworks’ rights or property or to comply with a law, regulation, valid legal process, or to prevent imminent and serious bodily harm to a person, and in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Your Opt-Out and Communication Choices

We may send you information about our products, notices regarding your account, and other messages related to Novaworks services, including marketing emails. You can unsubscribe by clicking on the unsubscribe link in those emails, emailing support@ferc.xbrl.works with the email address you wish to unsubscribe, or calling 1-585-424-1700. Please note that you may still receive account and billing notices from us, if applicable.

Other Privacy Information

We maintain reasonable, industry-standard security procedures and practices to protect your personal information. Novaworks does not collect information from children under the age of 13.

Data Security and Retention

Novaworks retains all of the information we collect or that you submit for as long as your account is active, or is needed to provide you services, or for purposes including fraud prevention, legal compliance, dispute resolution, as well as for the enforcement of our agreements.

Your information is stored on secure servers in the United States. We maintain reasonable, industry-standard security procedures and practices to protect your information. Here are a few other steps we take to protect your information:

We implement technical measures to prevent unauthorized access, and keep security patches and software up-to-date
Employee access to your information is restricted and audited
Sensitive personal information is stored in encrypted form
All personal information is encrypted during transfer